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Refund Policy

Effective Date: 10/18/25

At Harbour Aqua Escapes, we aim to provide exceptional service and unforgettable experiences. We understand that plans can change, so we’ve created a fair and transparent refund policy to guide your booking with confidence.

Customer Cancellations

We offer refunds based on the notice given before the scheduled activity:

  • Full Refund:
    If you cancel 7 days or more before your scheduled tour or activity, you will receive a full refund.

  • No Refund:
    Cancellations made less than 7 days before your activity are non-refundable.

  • No-Shows:
    Guests who do not arrive for their scheduled activity without prior notice will be considered a no-show and will not receive a refund.

Weather & Safety Cancellations (Operator-Initiated)

Your safety is our top priority. In cases where we must cancel an activity due to bad weather, unsafe conditions, or operational issues, you will be given the option to:

  • Reschedule for a different date/time (based on availability)

  • Receive a full refund of any payments made

Activity Changes or Modifications

If you need to reschedule your booking, please contact us at least 48-72 hours in advance. We will do our best to accommodate your request, depending on availability.

Third-Party Bookings

If you booked through a third-party platform or travel agency, their refund policy may apply. Please contact them directly for cancellations or refunds.

How Refunds Are Issued

  • Refunds are processed to the original payment method used during booking.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

  • We do not offer refunds in cash unless payment was originally made in cash.

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